Skip to main content

Professional support

from the Aimeos experts

Use our support package for

  • Personal e-mail support
  • Implementation of required features
  • Custom development for your project
  • Installation service for your shop
  • Developer trainings (on-site or remote)
  • Consulting and best practices in Aimeos projects

Description

Our support package

  • 2 or 4 hour support
  • Personal e-mail support
  • Direct developer support
  • Remote support via web or SSH
  • Monday - Friday (business days), 9-17 UTC
  • Reaction time within 24 business hours
  • In English and German

For more than 4 hours support, change the quantity accordingly.

from 1 $ 239.00 + VAT
from 1 $ 239.00 + VAT
from 1 $ 449.00 + VAT
  • Number of hours

Custom projects?

We implement custom Aimeos projects too. Request your quote

Contact us

Support subscriptions

Our support subscriptions contain:

  • Direct developer support for your issues
  • Feedback within the guaranteed time frame
  • Unlimited number of requests per developer and month
  • A minimum term of 12 month for all subscriptions
  • No implementation or custom development

Description

Basic subscription

  • Personal e-mail support
  • Direct developer support
  • Monday - Friday (business days), 9-17 UTC
  • Reaction time within 24 business hours
  • In English and German
from 1 $ 179.00 per month + VAT

Description

Extended subscription

  • Telephone call-back support​
  • Personal e-mail support
  • Direct developer support
  • Monday - Friday (business days), 9-17 UTC
  • Reaction time within 12 business hours
  • In English and German
from 1 $ 379.00 per month + VAT

Description

Premium subscription

  • Remote support via web or SSH
  • Telephone call-back support​
  • Personal e-mail support
  • Direct developer support
  • Monday - Friday (all days), 7-19 UTC
  • Reaction time within 8 business hours
  • In English and German
from 1 $ 569.00 per month + VAT

Questions regarding support?

Send us your question or request your custom quote

Contact us