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Professional support

from the Aimeos experts

Use our support package for

  • Personal e-mail support
  • Implementation of required features
  • Custom development for your project
  • Installation service for your shop
  • Developer trainings (on-site or remote)
  • Consulting and best practices in Aimeos projects

Description

Our support package

  • 2 or 4 hour support
  • Personal e-mail support
  • Direct developer support
  • Remote support via web or SSH
  • Monday - Friday (business days), 9-17 UTC
  • Reaction time within 24 business hours
  • In English and German

For more than 4 hours support, change the quantity accordingly.

from 1 € 199.00 + VAT
from 1 € 199.00 + VAT
from 1 € 379.00 + VAT
  • Number of hours

Custom projects?

We implement custom Aimeos projects together with partners too. Request your quote

Contact us

Extended long term support

We offer up to five years support for Aimeos LTS versions:

  • Bugfixes and security updates
  • Within the extended LTS time frame
  • Get e-mails when new versions are available
  • The minimum term is 12 month
  • Support for bugs and security issues only

Description

Basic subscription

  • For all Aimeos LTS versions
  • All Aimeos integrations included
  • Support for bugs and security issues
  • Notifications if new versions are available
  • Within the ELTS time frame
from 1 € 49.00 per month + VAT

Support subscriptions

Our support subscriptions contain:

  • Direct developer support for your issues
  • Feedback within the guaranteed time frame
  • Unlimited number of requests per developer and month
  • A minimum term of 12 month for all subscriptions
  • No implementation or custom development

Description

Basic subscription

  • Personal e-mail support
  • Direct developer support
  • Monday - Friday (business days), 9-17 UTC
  • Reaction time within 24 business hours
  • In English and German
from 1 € 159.00 per month + VAT

Description

Extended subscription

  • Telephone call-back support​
  • Personal e-mail support
  • Direct developer support
  • Monday - Friday (business days), 9-17 UTC
  • Reaction time within 12 business hours
  • In English and German
from 1 € 329.00 per month + VAT

Description

Premium subscription

  • Remote support via web or SSH
  • Telephone call-back support​
  • Personal e-mail support
  • Direct developer support
  • Monday - Friday (all days), 7-19 UTC
  • Reaction time within 8 business hours
  • In English and German
from 1 € 499.00 per month + VAT

Questions regarding support?

Send us your question or request your custom quote

Contact us