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Professional support

from the Aimeos experts

Use our support package for

  • Personal e-mail support
  • Implementation of required features
  • Custom development for your project
  • Installation service for your shop
  • Developer trainings (on-site or remote)
  • Consulting and best practices in Aimeos projects

Our support package

  • 2 hour support
  • Personal e-mail support
  • Direct developer support
  • Remote support via web or SSH
  • Monday - Friday (business days), 9-17 UTC
  • Reaction time within 24 business hours
  • In English and German

For more than 2 hours of support, please contact us

from 1 € 219.00 + VAT
from 1 € 219.00 + VAT
  • Duration

Custom projects?

We implement custom Aimeos projects together with partners too. Request your quote

Contact us

Extended long term support

We offer up to five years support:

  • Bugfixes and security updates
  • Within the extended LTS time frame
  • For all Aimeos LTS versions
  • For TYPO3, Laravel and Symfony
  • The minimum term is 12 month
  • Support for bugs and security issues

Extended long term support

  • For all Aimeos LTS versions
  • Incl. TYPO3, Laravel und Symfony integrations
  • Support for bugs and security issues
  • Within the ELTS time frame

 

  • The minimum contract length is 12 month
  • Cancellation up to one month before renewal
  • Yearly payments
from 1 € 79.00 per month + VAT
  • Package
  • Subscription

Support subscriptions

Our support subscriptions contain:

  • Direct developer support for your issues
  • Feedback within the guaranteed time frame
  • Unlimited number of requests per developer and month
  • A minimum term of 12 month for all subscriptions
  • No implementation or custom development

Basic subscription

  • Personal e-mail support
  • Direct developer support
  • Monday - Friday (business days), 9-17 UTC
  • Reaction time within 24 business hours
  • In English and German
from 1 € 159.00 per month + VAT

Extended subscription

  • Telephone call-back support​
  • Personal e-mail support
  • Direct developer support
  • Monday - Friday (business days), 9-17 UTC
  • Reaction time within 12 business hours
  • In English and German
from 1 € 329.00 per month + VAT

Premium subscription

  • Remote support via web or SSH
  • Telephone call-back support​
  • Personal e-mail support
  • Direct developer support
  • Monday - Friday (all days), 7-19 UTC
  • Reaction time within 8 business hours
  • In English and German
from 1 € 499.00 per month + VAT

Questions regarding support?

Send us your question or request your custom quote

Contact us